shipping policy
At Mrateb.com, we are committed to providing our customers with a fast and secure shipping experience. This policy aims to clarify the shipping timelines, fees, and conditions related to receiving orders.
1. Order Processing Time
- The order is processed within 1 to 3 business days from the date of purchase confirmation.
- Processing may take longer during sales periods and seasonal peak times.
- You will be contacted as soon as your order is prepared to confirm the shipping date.
2. Delivery Time
Delivery time varies depending on the governorate:
| Region | Delivery Time |
|---|---|
| Cairo & Giza | 2 – 4 business days |
| Delta & Canal Cities | 3 – 5 business days |
| Upper Egypt | 4 – 7 business days |
| Remote Governorates | 5 – 10 business days |
Note: Delivery times may vary depending on the shipping company or unexpected circumstances.
3. Shipping Fees
- Shipping fees depend on the governorate, the type of product, and its weight.
- Shipping fees for mattresses may be higher due to their size and weight.
- We may offer free shipping or discounted shipping rates during special seasons and promotional periods.
4. Shipment Tracking
- When your order is shipped, you will receive a message containing the tracking number and the name of the shipping company.
- A tracking link may also be provided if it is available from the delivery company.
- You can also track the status of your order through your account on the website.
5. Order Receiving Conditions
- Please inspect the products carefully upon delivery before signing for receipt.
- Ensure that the packaging is intact and that there is no visible damage.
- Review the order details (type – size – quantity).
- If there is any issue, you may refuse the delivery and inform us immediately.
Note: Any external damage must be reported within 24 hours of receiving the order.
6. Re-shipping or Failed Delivery
- The order may be re-shipped or additional fees may apply if delivery fails due to no response.
- Providing an incorrect or unclear address may result in shipment delays or the order being returned.
- If the customer is not available at the specified address, a new delivery appointment may be scheduled with an additional fee.
7. Out-of-Coverage Areas
- Some areas may be outside the direct delivery coverage.
- The order may be delivered to the nearest branch of the shipping company if the area is not supported.
- You will be contacted before shipping if your area is outside the delivery coverage.
8. Shipping Mattresses and Large Products
- Mattresses are carefully packaged to ensure they arrive in the best possible condition.
- Some mattresses may require additional shipping time due to their size and weight.
- Someone should be available to receive the mattress at the scheduled delivery time.
9. Contact Us
For any inquiries related to shipping or order tracking, you can contact us through:
Email: info@mrateb.com
Address: Cairo, Egypt