Privacy policy
On this page, we explain the privacy policy of the Mrateb.com website. We are committed to protecting your personal data and ensuring that it is handled with full transparency and responsibility.
1. Who We Are
We are Mrateb.com, and we operate the website mrateb.com, which specializes in selling mattresses, pillows, mattress covers, and other sleep essentials. By using our website or providing us with your information, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of data when you use our website or when processing your purchase orders:
- Identification Information: name, email address, phone number, and address.
- Payment and Shipping Information: payment details, shipping address, and order number.
- Usage Data: order history, products you have purchased, and the pages you visit on the website.
- Technical Information: IP address, browser type, operating system, cookies, and other tracking data.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process your purchase orders, handle payments, arrange shipping and delivery, and provide after-sales services.
- To enhance your experience on the website, including personalizing offers and recommending suitable products for you.
- To communicate with you regarding your orders, inquiries, or any important updates related to your account or products.
- To send promotional offers or marketing messages (with your consent).
- To comply with legal and regulatory requirements and to protect our rights and the rights of our customers.
4. Sharing Your Information With Third Parties
We may share some of your personal information with the following parties when necessary:
- Payment service providers and card processing companies.
- Shipping, delivery, and logistics companies to complete the order delivery process.
- IT service providers, website hosting companies, and data analytics providers.
- Legal authorities or government entities when required by law or to protect our rights.
We do not sell your personal data to any external party for direct profit.
5. Cookies (Tracking Technologies)
Our website uses cookies and similar technologies to make your browsing experience easier and to improve overall functionality, such as remembering your preferences and analyzing visitor traffic.
You can manage cookie settings through your browser’s preferences, but disabling them may affect certain features of the website and prevent them from functioning properly.
6. Protecting Your Data
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure.
However, we cannot guarantee absolute 100% protection for any electronic system.
7. Data Retention Period
We retain your personal data for the period necessary to fulfill the purposes outlined in this policy or as required by law.
After the required retention period ends, we delete your data or convert it into anonymized information that can no longer be used to identify you.
8. Your Rights Regarding Your Data
According to the applicable laws, you may have the following rights:**
- To request access to the personal data we hold about you.
- To request the correction or update of your data if it is inaccurate or incomplete.
- To request the deletion of your data in certain specific cases.
- To request the restriction of, or object to, certain types of data processing.
- To unsubscribe from marketing messages at any time.
To exercise any of these rights, you can contact us using the contact details provided at the end of this page.
9. Changes to the Privacy Policy
We may update this policy from time to time. Any new changes will be posted on this page along with an updated revision date.
We recommend reviewing the Privacy Policy periodically to stay informed about any updates or changes.
10. Contact Us
If you have any questions or comments regarding this Privacy Policy or how we handle your data, you can contact us through:
Email: info@mrateb.com
Address: Egypt – Cairo