At Mrateb.com, we are committed to providing our customers with a fast and secure shipping experience. This policy aims to clarify the shipping timelines, fees, and conditions related to receiving orders.
1. Order Processing Time
The order is processed within 1 to 3 business days from the date of purchase confirmation.
Processing may take longer during sales periods and seasonal peak times.
You will be contacted as soon as your order is prepared to confirm the shipping date.
2. Delivery Time
Delivery time varies depending on the governorate:
Region
Delivery Time
Cairo & Giza
2 – 4 business days
Delta & Canal Cities
3 – 5 business days
Upper Egypt
4 – 7 business days
Remote Governorates
5 – 10 business days
Note: Delivery times may vary depending on the shipping company or unexpected circumstances.
3. Shipping Fees
Shipping fees depend on the governorate, the type of product, and its weight.
Shipping fees for mattresses may be higher due to their size and weight.
We may offer free shipping or discounted shipping rates during special seasons and promotional periods.
4. Shipment Tracking
When your order is shipped, you will receive a message containing the tracking number and the name of the shipping company.
A tracking link may also be provided if it is available from the delivery company.
You can also track the status of your order through your account on the website.
5. Order Receiving Conditions
Please inspect the products carefully upon delivery before signing for receipt.
Ensure that the packaging is intact and that there is no visible damage.
Review the order details (type – size – quantity).
If there is any issue, you may refuse the delivery and inform us immediately.
Note: Any external damage must be reported within 24 hours of receiving the order.
6. Re-shipping or Failed Delivery
The order may be re-shipped or additional fees may apply if delivery fails due to no response.
Providing an incorrect or unclear address may result in shipment delays or the order being returned.
If the customer is not available at the specified address, a new delivery appointment may be scheduled with an additional fee.
7. Out-of-Coverage Areas
Some areas may be outside the direct delivery coverage.
The order may be delivered to the nearest branch of the shipping company if the area is not supported.
You will be contacted before shipping if your area is outside the delivery coverage.
8. Shipping Mattresses and Large Products
Mattresses are carefully packaged to ensure they arrive in the best possible condition.
Some mattresses may require additional shipping time due to their size and weight.
Someone should be available to receive the mattress at the scheduled delivery time.
9. Contact Us
For any inquiries related to shipping or order tracking, you can contact us through: Email: info@mrateb.com Address: Cairo, Egypt
