{"id":11201,"date":"2025-11-16T21:42:54","date_gmt":"2025-11-16T21:42:54","guid":{"rendered":"https:\/\/mrateb.com\/shipping-policy\/"},"modified":"2026-04-16T09:33:51","modified_gmt":"2026-04-16T09:33:51","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/mrateb.com\/en\/shipping-policy\/","title":{"rendered":"shipping policy"},"content":{"rendered":"<section class=\"shipping-policy\" dir=\"rtl\" lang=\"ar\" style=\"text-align: right;\">\n<div class=\"container\">\n<h1>shipping policy<\/h1>\n<p>At Mrateb.com, we are committed to providing our customers with a fast and secure shipping experience. This policy aims to clarify the shipping timelines, fees, and conditions related to receiving orders.<\/p>\n<h2>1. Order Processing Time<\/h2>\n<ul>\n<li>The order is processed within 1 to 3 business days from the date of purchase confirmation.<\/li>\n<li>Processing may take longer during sales periods and seasonal peak times.<\/li>\n<li>You will be contacted as soon as your order is prepared to confirm the shipping date.<\/li>\n<\/ul>\n<h2>2. Delivery Time<\/h2>\n<p>Delivery time varies depending on the governorate:<\/p>\n<table style=\"border-collapse: collapse; width: 100%; text-align: center;\" border=\"1\" cellspacing=\"0\" cellpadding=\"8\">\n<thead>\n<tr>\n<th>Region<\/th>\n<th>Delivery Time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Cairo &amp; Giza<\/td>\n<td>2 \u2013 4 business days<\/td>\n<\/tr>\n<tr>\n<td>Delta &amp; Canal Cities<\/td>\n<td>3 \u2013 5 business days<\/td>\n<\/tr>\n<tr>\n<td>Upper Egypt<\/td>\n<td>4 \u2013 7 business days<\/td>\n<\/tr>\n<tr>\n<td>Remote Governorates<\/td>\n<td>5 \u2013 10 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>Note: Delivery times may vary depending on the shipping company or unexpected circumstances. <\/em><\/p>\n<h2>3. Shipping Fees<\/h2>\n<ul>\n<li>Shipping fees depend on the governorate, the type of product, and its weight.<\/li>\n<li>Shipping fees for mattresses may be higher due to their size and weight.<\/li>\n<li>We may offer free shipping or discounted shipping rates during special seasons and promotional periods.<\/li>\n<\/ul>\n<h2>4. Shipment Tracking<\/h2>\n<ul>\n<li>When your order is shipped, you will receive a message containing the tracking number and the name of the shipping company.<\/li>\n<li>A tracking link may also be provided if it is available from the delivery company.<\/li>\n<li>You can also track the status of your order through your account on the website.<\/li>\n<\/ul>\n<h2>5. Order Receiving Conditions<\/h2>\n<ul>\n<li>Please inspect the products carefully upon delivery before signing for receipt.<\/li>\n<li>Ensure that the packaging is intact and that there is no visible damage.<\/li>\n<li>Review the order details (type \u2013 size \u2013 quantity).<\/li>\n<li>If there is any issue, you may refuse the delivery and inform us immediately.<\/li>\n<\/ul>\n<p>Note: Any external damage must be reported within 24 hours of receiving the order.<\/p>\n<h2>6. Re-shipping or Failed Delivery<\/h2>\n<ul>\n<li>The order may be re-shipped or additional fees may apply if delivery fails due to no response.<\/li>\n<li>Providing an incorrect or unclear address may result in shipment delays or the order being returned.<\/li>\n<li>If the customer is not available at the specified address, a new delivery appointment may be scheduled with an additional fee.<\/li>\n<\/ul>\n<h2>7. Out-of-Coverage Areas<\/h2>\n<ul>\n<li>Some areas may be outside the direct delivery coverage.<\/li>\n<li>The order may be delivered to the nearest branch of the shipping company if the area is not supported.<\/li>\n<li>You will be contacted before shipping if your area is outside the delivery coverage.<\/li>\n<\/ul>\n<h2>8. Shipping Mattresses and Large Products<\/h2>\n<ul>\n<li>Mattresses are carefully packaged to ensure they arrive in the best possible condition.<\/li>\n<li>Some mattresses may require additional shipping time due to their size and weight.<\/li>\n<li>Someone should be available to receive the mattress at the scheduled delivery time.<\/li>\n<\/ul>\n<h2>9. Contact Us<\/h2>\n<p>For any inquiries related to shipping or order tracking, you can contact us through:<br \/>\nEmail: <a href=\"mailto:info@mrateb.com\">info@mrateb.com<\/a><br \/>\nAddress: Cairo, Egypt<\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policy Best Mattresses with Fast Secure Delivery<\/title>\n<meta name=\"description\" content=\"Learn about our shipping policy for best mattresses orders, including delivery times, available and shipping fees for a smooth shopping\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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